Frequently asked questions (FAQ)
What is your return and refund policy?
You can initiate a return request for unused products within 30 days of delivery. If you wish to return all or part of your order, please read our full return and refund policy here and then contact us at hello@flexoracare.com with your order number. Matters concerning the right of withdrawal (e.g., if an item did not fit, if you did not like the color/quality, ordered by mistake, or purchased elsewhere) are handled separately.
How can I get a discount?
You can find our best offers on the homepage at www.flexoracare.com. We offer a range of seasonal promotions throughout the year. If you have a discount code, simply enter it at checkout to receive a discount on your purchase.
How can I contact Flexoracare?
You can send an email to hello@flexoracare.com. We respond to all customer inquiries within 24 hours on weekdays.
How long does it take to deliver my order?
Our goal is to deliver your orders quickly and efficiently. Normally, it takes 7–16 days from the time your order is shipped from our warehouse. Please note that delivery times may vary depending on the destination and any logistical circumstances.
How can I track my order?
When your order is shipped from our warehouse, you will receive a tracking number by email or SMS. Use the link in the message to easily track your order and stay updated on its delivery status.
Can I make purchases through my company by invoice?
Of course! To make purchases for your company, please contact us at hello@flexoracare.com. We look forward to hearing from you and helping you with your needs.
How do I return an item?
If you change your mind about your purchase for any reason, you can initiate a return request with us within 30 days from the day you received the package. You can exercise your right of withdrawal by contacting us at hello@flexoracare.com to access our return form.
When returning products to our online store, they must be unused and in their original condition. This means that they must not show any signs of use and must be returned in their original packaging. To ensure that the products are in new condition, they may only have been tried on with clean socks on a clean surface.
Please note that certain products, such as socks, shoe inserts, toe spacers, and packages for bunions and heel spurs, cannot be returned for hygienic reasons. See our return policy for more detailed information on how to make a return.
How is the money refunded for a return?
For a return, the money will be refunded to the same payment method used for the purchase. Once the return has been approved, the refund will be issued within 7 business days after we have received and inspected the product. Please note that the item must be unused and in its original condition to be eligible for return.
Can I get help choosing the right product and/or size?
We are always here to help you choose the right product or size. If you need help or advice, please contact our customer service. We are here to guide you and ensure that you find the perfect product for your needs.
How can I contact you if I have questions or problems with my order?
You can easily reach us through our contact form, or you can send an email to hello@flexoracare.com. Our dedicated customer service team is ready to help you with any questions or concerns, and you can expect a response within just a few hours. We strive to provide you with the best possible service and support.
Contact us
Store name: Flexoracare
Phone number: +46-73 4999 063
Email: hello@flexoracare.com
Customer service hours: Monday–Friday: 09:00–17:00
Company name: OneEarth Solutions (the Netherlands)
Address: De Schans 19 8231KM the Netherlands