Refund policy
Thank you for shopping with Flexoracare. Your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help make the return and refund process as smooth and clear as possible.
We offer a 30-day return period. This means that you have 30 days from the day you receive your item to request a return.
1. Conditions for an approved return
For your item to be eligible for a return, it must meet the following conditions:
The item must be unused, unwashed, and in the same condition as when you received it.
The item must be in its undamaged original packaging.
You must provide a receipt, order number, or proof of purchase from our store.
Please note: We cannot process returns or refunds for items that are still in transit and have not yet been delivered.
2. Return procedure (How to make a return)
To initiate a return, please follow these steps:
Contact us: Send an email to hello@flexoracare.com within 30 days of receiving the package. State your order number, full name, and the reason for the return.
Approval: Our team will review your request. If your return is approved, we will send instructions by email on how and to which address you should send your package.
Send the item: Pack the item securely in its original packaging and send it to the return address provided in our confirmation email.
Please note: Items sent back to us without a return request having first been approved will not be accepted or refunded.
3. Return shipping costs and fees
Right of withdrawal / Standard returns: For a standard return (e.g. if you have changed your mind, ordered the wrong size or color), you as the customer are responsible for arranging and paying the return shipping cost. Return shipping costs are non-refundable. We strongly recommend that you use a trackable shipping method, as we cannot be responsible for packages that are lost during transport back to us.
Restocking Fee: We do not charge any administrative fee or restocking fee (SEK 0) for items returned within our standard period.
4. Damaged, defective, or incorrect items
We ask you to inspect your order immediately upon delivery. Consumer protection is very important to us:
If an item is damaged, defective, or you have received the wrong product, contact us immediately at hello@flexoracare.com.
Include your order number, a brief description of the problem, and clear pictures or videos showing the damage or defect.
Cost responsibility: If the return is due to a damaged or incorrect item, Flexoracare covers 100% of the return cost. We will then arrange a replacement item at no cost or issue you a full refund without additional fees.
5. Refund method and processing times
Once we have received and inspected your return at our warehouse, we will process your refund:
Notification: We will send an email confirming that we have received your return and whether your refund has been approved or rejected based on the condition of the item.
Refund method: If the return is approved, the money will automatically be refunded to your original payment method (Visa, Mastercard, PayPal, Maestro, or Diners).
Timeframe: It usually takes between 5 to 10 business days for the refund to appear in your bank account or on your credit card, depending on your bank's or card issuer's processing times.
6. Exchanges
The quickest way to exchange an item (e.g. for a different size) is to make a standard return of the product you have at home. Once your return has been approved and refunded, simply place a new separate order for the correct product through our website.
7. Australian Consumer Law
Nothing in this policy limits or excludes any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection legislation. Where a product has a problem covered by applicable consumer guarantees, we will provide the remedy required by law.
Need help?
If you have any questions or concerns about your return, refund, or warranty, please contact us at:
📧 hello@flexoracare.com
🌐 https://flexoracare.com
Contact us
Store name: Flexoracare
Phone number: +46-73 4999 063
Email: hello@flexoracare.com
Customer service hours: Monday-Friday: 09:00-17:00
Company name: OneEarth Solutions (the Netherlands)
Address: De Schans 19 8231KM the Netherlands