Shipping policy
SHIPPING POLICY
We know you are looking forward to receiving your new products - and you will not have to wait long! We work with reliable partners to ensure smooth delivery. Below you will find all the information you need regarding our shipping terms.
Delivery Areas
This policy applies to orders shipped within Sweden & Australia.
Delivery Times
Below are our estimated delivery times for all shipments:
- Order cutoff time: 17:00 (CET). Orders placed after this time will be processed on the next business day.
- Processing time: 2 to 4 business days (Monday to Friday). Once your order has been processed, it will be shipped with one of our trusted shipping partners. Orders are not shipped or delivered on weekends or public holidays.
- Transit time: 5 to 10 business days (Monday to Friday).
- Estimated total delivery time: 7 to 14 business days from the date of order.
Shipping Companies
We work with the following reliable shipping companies to ensure smooth deliveries throughout the country:
- PostNord
- DHL
- UPS
- Australia Post
Shipping Costs
We offer free shipping on all orders within Sweden for purchases of at least SEK 399. For orders under SEK 399, a standard shipping fee of SEK 49 will be charged.
We offer free shipping on all orders within Australia for purchases of at least AUD 49.95. For orders under AUD 49.95, a standard shipping fee of AUD 4.95 AUD will be charged.
Delivery Issues
If you experience any problems with your delivery, such as delays or lost packages, please contact our customer service immediately (Contact us). We are here to ensure that your order reaches you safely and on time.
During periods of high demand and large order volumes, deliveries may be delayed by a few days. Please allow extra days for transit. If your order is significantly delayed, we will contact you by email or phone.
Logistics and Warehousing
To offer a wide range of products and keep prices low, our products are shipped from strategic logistics centers in both Europe and internationally. We guarantee that the total delivery time (processing + transit) will always fall within our promised timeframe of 7 to 14 business days, regardless of which warehouse your item is shipped from. No additional customs duties, import taxes, or hidden fees will ever be charged to you as a customer - the price you see at checkout is the price you pay.
Delivery Confirmation and Tracking
You will receive an email with a delivery confirmation as soon as your order has been shipped. This message contains your tracking number or numbers. The tracking number will become active within 48 hours.
Customs and Taxes
We are pleased to offer free shipping on orders over the minimum amount stated on www.flexoracare.com. Customers do not need to pay any customs duties, taxes, or additional fees. All costs related to delivery, including import duties, are fully covered by our company.
Damages
If you believe that you have received a defective or damaged product, please contact us within 5 days of receiving the package. Attach a photo that clearly shows the damage or defect. Briefly describe the damage and send the description and photos to hello@flexoracare.com. We will review the case and either send a replacement item or issue a refund. Please retain all packaging and the damaged item until the case has been resolved.
Lost Packages
We would like to emphasize that lost packages are extremely rare with us. Throughout all our years in the industry, we have had only a few cases of lost orders.
Orders that are delayed for more than 60 days are considered lost. All "lost orders" are eligible for a full refund. See our refund policy for further instructions on how to report this and obtain a refund.
Return Policy
Our refund policy contains detailed information about options and procedures for returning your order. Learn more [HERE].
Need help? If you have any questions or concerns regarding returns, refunds, or warranties, please feel free to contact us at:
Contact us
Store name: Flexoracare
Telephone number: +46-73 4999 063
Email: hello@flexoracare.com
Customer service hours: Monday–Friday: 09:00–17:00
Company name: OneEarth Solutions (Netherlands)
Address: De Schans 19 8231KM Netherlands