Privacy policy

Flexoracare Privacy Policy

Last updated: 02 June 2026

Flexoracare operates this store and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the “Services”). Flexoracare is powered by Shopify, which enables us to provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our terms of use and this privacy policy, this privacy policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using and accessing any of the Services, you confirm that you have read this privacy policy and understand the collection, use, and disclosure of your information as described in this privacy policy.

Personal information that we collect or process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, including inferences drawn from that personal information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

  • Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

  • Financial information, including credit card, debit card, and financial account numbers, debit card information, financial account information, transaction details, payment methods, payment confirmation, and other payment details.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including the items you view, add to your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.

  • Communications with us, including information you include in your communications with us, such as when you submit a customer support request.

  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information, including information about your interaction with the services, including how and when you interact with or navigate the services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which services you use, we may use personal information for the following purposes:

  • Provide, customize, and improve the services. We use your personal information to provide the services, including to perform our contract with you, process your payments, deliver your orders, remember your preferences and items you are interested in, send you messages relating to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and otherwise manage your account, arrange deliveries, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience for you.

  • Marketing and advertising. We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional messages by email, text message, or mail, and showing you online advertisements for products or services.

  • Security and fraud prevention. We use your personal information to authenticate your account, provide a safe payment and shopping experience, and detect and investigate fraud.

  • Communicating with you. We use your personal information to provide you with customer support and respond to your questions.

  • Legal reasons. We use your personal information to comply with applicable laws or respond to valid legal proceedings.

How we disclose personal information

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy:

  • With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and show you advertisements.

  • When you prompt, request, or otherwise consent to our disclosure of certain information.

  • In connection with a business transaction or to comply with applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information that you provide to the Services will be transferred to and shared with Shopify and third parties that may be located in countries other than the country where you reside. For more information, please visit Shopify's Consumer Privacy Policy and Shopify's Privacy Center.

Third-party websites and links

The Services may contain links to websites operated by third parties. We do not guarantee or accept responsibility for the privacy or security of such websites. We recommend that you review their privacy and security policies.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children under the age of majority. If you are a parent or legal guardian of a child who has provided us with their personal data, you may contact us to request that it be deleted.

Security and retention of your data (Retention period)

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. We recommend that you do not use insecure channels to communicate sensitive information to us.

Retention period (How long we retain your personal data):

We retain your personal data only for as long as absolutely necessary to fulfill the purposes set out in this privacy policy or to comply with strict legal and regulatory obligations. The following specific retention periods apply to our operations:

  • Order and transaction information: We store financial information and purchase history for up to 7 years after completion of the transaction. This is required under applicable accounting and tax legislation and to handle future warranty and return matters.

  • Customer account information: Information associated with your registered customer account is retained for as long as your account remains active. If you request that your customer account be deleted, we will delete or anonymize your information within 30 days, unless applicable legislation requires certain information to be retained for a longer period.

  • Customer service and communications: Correspondence, emails, and support cases submitted to our customer service are stored for up to 2 years from the date the case is closed, in order to provide adequate service in the event of any follow-up questions.

  • Marketing data: Data collected for newsletters and direct marketing (e.g. your email address and name) is stored for as long as we have your active consent. If you choose to unsubscribe from our marketing, this data will immediately be blocked and deleted for marketing purposes.

Your rights and choices

Depending on where you live, you may have the following rights in relation to your personal data:

  • Right of access/information concerning the personal data we hold about you.

  • Right to erasure of your personal data.

  • Right to rectification of inaccurate personal data.

  • Right to data portability (to receive your data in a structured format).

  • Right to object to or restrict the processing of personal data.

  • Right to withdraw your consent at any time.

You may exercise these rights by contacting us using the contact details below. More information about Shopify’s processing is available at https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal data, please contact us. You also have the right to lodge a complaint with your local data protection authority (e.g. the Swedish Authority for Privacy Protection (IMY) in Sweden).

International transfers

We may transfer, store and process your personal data outside the country where you reside (including outside the EEA/UK). For such transfers, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses (SCCs).

Changes to this privacy policy

We may update this privacy policy from time to time. We will publish the revised policy on this website and update the “Last updated” date.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of your rights, please contact us:

  • Email: hello@flexoracare.com

  • Company name: OneEarth Solutions (Netherlands)

    Address: De Schans 19 8231KM Netherlands